- We see an organization which aims at leadership in the hospitality industry by understanding its guests; designing and delivering products and services which enable it to exceed their expectations. We will always demonstrate care for our customers through anticipation of their needs, attention to detail, distinctive excellence, warmth and concern.
- We see a lean and responsive organization where decision making is encouraged at each level and which accepts change. It is committed and responsive to its guests and their stakeholders.
- We see a multi skilled workforce; which consists of team players who have pride of ownership, translating organizational vision into reality.
- We see an organization where people are nurtured through permanent learning and skill improvement; and are respected, heard, and encouraged to do their best. The Oberoi Group is recognized as a best practice for training and developing its people.
- We see a diverse workforce which has been exposed to different cultures, problems, situations and can use its experiences to enrich the local employees whether in India or overseas.
- We see the world dotted with hotels of The Oberoi Group in strategic commercial and resort locations.
- We see user-friendly technology enhancing value for our customers and helping our personnel by making information more accessible.
- We see an organization which is conscious of its role in the community, supporting social needs and ensuring employment from within the local community.
- We see an organization which is committed to the environment, using natural products and recycling items thus ensuring proper use of diminishing natural resources.