As one of the world’s best business hotels, The Oberoi, New Delhi offers the highest levels of luxury and efficiency to its guests.
The Oberoi, New Delhi

Privacy Policy

1. Introduction

This, set forth below, is our privacy policy for the global organization of EIH Limited, a company constituted under the laws of India, and its subsidiaries, managed entities, affiliates and related parties (collectively "Oberoi", "our" "we" or "us"). A list of our associates and subsidiaries is available at http://www.oberoigroup.com/
Here we describe the practices we follow to respect the privacy of all visitors to websites we operate from which you are accessing this Policy ("Our Sites") and our social media pages that Our Sites link to. In this policy, personal information means data which relates to an individual and which identifies that individual, either directly or indirectly, such as your name or your contact information etc. If you have any questions regarding the processing of your personal information, please contact us by sending an e-mail at DPO@oberoigroup.com.

2. Collection and use of information

Registration is not required for you to use Our Sites. If you are merely a visitor, we do not collect any personal information about you, except to the limited extent through the use of cookies, which is described below. However, there may be circumstances in which you choose to share your personal information, in these cases Oberoi may contact you.

For example, you may choose to share your personal information for:

  • Expressing an interest in working for Oberoi :
    Our Site enables you to register your interest in working for us or applying for an advertised vacancy. We may collect names, addresses, email addresses, contact numbers, educational background and resume details, etc. to evaluate your qualifications for the desired position and contact you for further information and communication related to your application for a job with us. We may share your information with third party agencies working at our instruction to provide hiring services. For more details about the recruitment process and the information required, visit the Careers section of Our Site
  • Posting queries, complaints, or requests :
    You may choose to share your personal information to connect with us and post your queries, requests, etc. by visiting the Contact Us section of Our Sites.

Our Sites additionally use cookies to improve Our Site's performance and to enhance your browsing experience. Certain areas of Our Site also use cookies to understand more about you, so we can offer you a more personalized browsing experience.

What are Cookies?

Cookies are pieces of information stored directly on the computer or mobile device that you are using. Cookies allow us to collect information such as browser type, e-mail address when you are logged-in to your e-mail from the browser you are using, time spent on the Online Services, pages visited, referring URL, language preferences, and other aggregated traffic data. We and our service providers use the information for sending e-mailers to our website visitors whose online behaviors indicate that they may be interested in travelling, for security purposes, to facilitate navigation, to display information more effectively, to collect statistical information, to personalize your experience while using the Online Services and to recognize your computer in order to assist your use of the Online Services, such as for the online reservation process. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Online Services or to send you advertisements and marketing emails. We may also use cookies or other technologies to track responses to our online advertisements and marketing emails. You can configure your browser to refuse cookies, or to warn you before a cookie is placed. If you disable cookies, some parts of our websites may not function properly or at all.

Special categories of personal data

Oberoi does not intentionally collect any special categories of personal data (sensitive personal information) via Our Sites unless we are legally required to do so. Sensitive personal data is data revealing, for example, an individual’s political opinions, religious beliefs, trade union membership, biometric data and data concerning health.

3. Disclosure and Data sharing

Oberoi does not share, sell, rent, or trade personal information collected through Our Sites or as otherwise outlined in this Privacy Policy. Oberoi may share information with third party service providers contracted to provide services on our behalf for processing personal information. These third party service providers may only use information we provide to them as requested and instructed by Oberoi.

  • Oberoi may disclose your Personal Information as we believe to be necessary or appropriate:
    • under applicable law, including laws outside your country of residence;
    • to comply with legal process;
    • to respond to requests from public and government authorities, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes;
    • to enforce our terms and conditions; and
    • to allow us to pursue available remedies or limit the damages that we may sustain.
  • Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information we have collected to the relevant third party.
  • We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
    • permitted or required by law; or,
    • trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
    • investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
  • Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information we have collected to the relevant third party.

If Oberoi goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information collected through Our Sites may be among the assets transferred. A prominent notice will appear on Our Sites for 30 days after any such change in ownership or control of your personal information.

4. Commitment to data security

We strive to keep your personal information secure and take reasonable effort to ensure that appropriate security and technical controls are implemented for ensure data security. Only selected authorized employees, business partners, vendors and other third party providers may have access to this information.
Users of our websites as mentioned in Section 1 of this policy are responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password protected or secure areas of the websites. Access to and use of password protected and/or secure areas of the website is restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.

5. Changes to this Privacy Policy

Oberoi may change this privacy policy as needed. If changes to the policy are made, please note that it may take up to 30 business days before new privacy practices are implemented. Check this page periodically if you would like to monitor changes.

6. Withdrawing consent and restriction of processing

You may withdraw consent to personal data processing or you may review, update, correct or delete your personal information collected through Our Sites by e-mailing us at DPO@oberoigroup.com.

7. Privacy Contact Information

You may at any time, contact our Data Protection Officer directly with all questions and suggestions concerning data protection by e-mailing at DPO@oberoigroup.com.